At MedBen, every department shares a dedication to service. For underwriting, service means ensuring that the rates employers receive are arrived at sensibly and equitably; for administration, service means that plan materials reach their destination as quickly as possible. When we do our jobs at the optimal level, the need for customers to contact us is minimized. But should a question arise, we strive to give every customer – be it employer, employee, provider or agent – a variety of ways to receive prompt and accurate information.

Lori Kane and Brenda McLean oversee the group service and customer service departments. For our self-funded business, every employer is assigned two dedicated group service representatives to handle day-to-day operational issues. These representatives meet with new groups – outside of regular business hours when necessary – to discuss plans with employees, hand out enrollment forms, and respond to questions. Representatives also order and distribute personalized identification cards, claim forms, and other materials. Finally, the group service team works with agents, provider networks, and other business partners to supply the resources they require to properly service the group.

Back to Intro • Meet Our Group Service Representatives